{"id":21091,"date":"2025-09-01T16:09:32","date_gmt":"2025-09-01T14:09:32","guid":{"rendered":"https:\/\/silla.industries\/docs\/my-silla-cloud-prism-refresh-offline\/"},"modified":"2025-09-01T16:27:08","modified_gmt":"2025-09-01T14:27:08","password":"","slug":"my-silla-cloud-prism-refresh-offline","status":"publish","type":"docs","link":"https:\/\/silla.industries\/en\/docs\/my-silla-cloud-prism-refresh-offline\/","title":{"rendered":"On the MySilla Prism every time the Prism page is refreshed it goes from offline to online. What can I verify?"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>Do not use <strong>Safari<\/strong>, <strong>Samsung Browser<\/strong> or other vendor browsers (such as Huawei Browser).<\/li>\n\n\n\n<li>Uninstall <strong>PWA<\/strong> (if you have it installed) and clear the cache from your browser and site cookies.<\/li>\n\n\n\n<li>Check that there are no extensions installed on your browser (such as <strong>AdBlock <\/strong>for example).<\/li>\n\n\n\n<li>Log in by connecting to a <strong>Wi-Fi<\/strong> (certainly more stable than the <strong>GSM<\/strong> network) and do not use the phone&#8217;s data network.<\/li>\n\n\n\n<li>It is correct that you initially see the status &#8220;offline&#8221; and then &#8220;waiting for reception.&#8221; After a few seconds (depending on signal speed) you should still see the &#8220;online&#8221; status. <\/li>\n\n\n\n<li>The problem may be due to the instability of your <strong>Internet line<\/strong>.<\/li>\n\n\n\n<li>From a PC you could try using a lighter browser such as <strong>Firefox.<\/strong><\/li>\n\n\n\n<li>From mobile it could be that there are many <strong>applications <\/strong>installed that go to slow down the operation of the device.<\/li>\n\n\n\n<li>It could also depend on the speed of the <strong>processor <\/strong>(have you tried checking the speed of the connection via <strong>Speed Test<\/strong>?).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In case the Prism page goes offline following a refresh, checks can be made to resolve the problem.<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1769],"doc_tag":[1780,1775,1730,560,1694],"class_list":["post-21091","docs","type-docs","status-publish","hentry","doc_category-my-silla-cloud-en","doc_tag-configuration-en","doc_tag-faq-en","doc_tag-my-silla-en","doc_tag-prism-en","doc_tag-wi-fi-en"],"year_month":"2026-08","word_count":166,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"veroweb","author_nicename":"veroweb","author_url":"https:\/\/silla.industries\/en\/author\/veroweb\/"},"doc_category_info":[{"term_name":"My.Silla Cloud","term_url":"https:\/\/silla.industries\/en\/docs-category\/my-silla-cloud-en\/"}],"doc_tag_info":[{"term_name":"Configuration","term_url":"https:\/\/silla.industries\/en\/docs-tag\/configuration-en\/"},{"term_name":"Faq","term_url":"https:\/\/silla.industries\/en\/docs-tag\/faq-en\/"},{"term_name":"My.Silla","term_url":"https:\/\/silla.industries\/en\/docs-tag\/my-silla-en\/"},{"term_name":"Prism","term_url":"https:\/\/silla.industries\/en\/docs-tag\/prism-en\/"},{"term_name":"Wi-Fi","term_url":"https:\/\/silla.industries\/en\/docs-tag\/wi-fi-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/silla.industries\/en\/wp-json\/wp\/v2\/docs\/21091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silla.industries\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/silla.industries\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/silla.industries\/en\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/silla.industries\/en\/wp-json\/wp\/v2\/comments?post=21091"}],"version-history":[{"count":0,"href":"https:\/\/silla.industries\/en\/wp-json\/wp\/v2\/docs\/21091\/revisions"}],"wp:attachment":[{"href":"https:\/\/silla.industries\/en\/wp-json\/wp\/v2\/media?parent=21091"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/silla.industries\/en\/wp-json\/wp\/v2\/doc_category?post=21091"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/silla.industries\/en\/wp-json\/wp\/v2\/doc_tag?post=21091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}