{"id":21087,"date":"2025-09-01T16:09:32","date_gmt":"2025-09-01T14:09:32","guid":{"rendered":"https:\/\/silla.industries\/docs\/my-silla-cloud-prism-refresh-offline\/"},"modified":"2025-09-01T16:27:08","modified_gmt":"2025-09-01T14:27:08","password":"","slug":"my-silla-cloud-prism-refresh-offline","status":"publish","type":"docs","link":"https:\/\/silla.industries\/es\/docs\/my-silla-cloud-prism-refresh-offline\/","title":{"rendered":"En MySilla Prisma, cada vez que se actualiza la p\u00e1gina Prisma, pasa de desconectado a conectado. \u00bfQu\u00e9 puedo comprobar?"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>No utilices <strong>Safari<\/strong>, <strong>Samsung Browser<\/strong> u otros navegadores de otros proveedores (como Huawei Browser).<\/li>\n\n\n\n<li>Desinstala <strong>el PWA<\/strong> (si lo tienes instalado) y borra la cach\u00e9 del navegador y las cookies del sitio.<\/li>\n\n\n\n<li>Comprueba que no hay extensiones instaladas en tu navegador (como <strong>AdBlock <\/strong>, por ejemplo).<\/li>\n\n\n\n<li>Con\u00e9ctate a una <strong>red Wi-Fi<\/strong> (sin duda m\u00e1s estable que la red <strong>GSM<\/strong>) y no utilices la red de datos del tel\u00e9fono.<\/li>\n\n\n\n<li>Es correcto que inicialmente veas el estado \"desconectado\" y luego \"esperando recepci\u00f3n\". Al cabo de unos segundos (dependiendo de la velocidad de la se\u00f1al) deber\u00edas seguir viendo el estado \"conectado\". <\/li>\n\n\n\n<li>El problema puede deberse a la inestabilidad de tu <strong>l\u00ednea de Internet<\/strong>.<\/li>\n\n\n\n<li>Desde un PC, puedes probar a utilizar un navegador m\u00e1s ligero como <strong>Firefox.<\/strong><\/li>\n\n\n\n<li>En un tel\u00e9fono m\u00f3vil puede ser que haya muchas <strong>aplicaciones <\/strong>instaladas que ralenticen el funcionamiento del aparato.<\/li>\n\n\n\n<li>Tambi\u00e9n podr\u00eda depender de la velocidad <strong>del procesador <\/strong>(\u00bfhas probado a comprobar la velocidad de conexi\u00f3n mediante <strong>la Prueba de velocidad<\/strong>?)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Si la p\u00e1gina Prisma se desconecta tras una actualizaci\u00f3n, se pueden hacer comprobaciones para resolver el problema.<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"doc_category":[1767],"doc_tag":[1774,1773,1727,1668,1691],"class_list":["post-21087","docs","type-docs","status-publish","hentry","doc_category-nube-my-silla","doc_tag-configuracion","doc_tag-faq-es","doc_tag-mi-silla","doc_tag-prisma","doc_tag-wi-fi-es"],"year_month":"2026-05","word_count":173,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"veroweb","author_nicename":"veroweb","author_url":"https:\/\/silla.industries\/es\/author\/veroweb\/"},"doc_category_info":[{"term_name":"Nube My.Silla","term_url":"https:\/\/silla.industries\/es\/docs-category\/nube-my-silla\/"}],"doc_tag_info":[{"term_name":"Configuraci\u00f3n","term_url":"https:\/\/silla.industries\/es\/docs-tag\/configuracion\/"},{"term_name":"Faq","term_url":"https:\/\/silla.industries\/es\/docs-tag\/faq-es\/"},{"term_name":"Mi.Silla","term_url":"https:\/\/silla.industries\/es\/docs-tag\/mi-silla\/"},{"term_name":"Prisma","term_url":"https:\/\/silla.industries\/es\/docs-tag\/prisma\/"},{"term_name":"Wi-Fi","term_url":"https:\/\/silla.industries\/es\/docs-tag\/wi-fi-es\/"}],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"betterdocs-category-thumb":false,"post-thumbnail":false,"twentytwenty-fullscreen":false,"mailpoet_newsletter_max":false,"menu-26x26":false,"menu-36x36":false,"menu-48x48":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"veroweb","author_link":"https:\/\/silla.industries\/es\/author\/veroweb\/"},"uagb_comment_info":0,"uagb_excerpt":"Si la p\u00e1gina Prisma se desconecta tras una actualizaci\u00f3n, se pueden hacer comprobaciones para resolver el problema.","knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/silla.industries\/es\/wp-json\/wp\/v2\/docs\/21087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silla.industries\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/silla.industries\/es\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/silla.industries\/es\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/silla.industries\/es\/wp-json\/wp\/v2\/comments?post=21087"}],"version-history":[{"count":0,"href":"https:\/\/silla.industries\/es\/wp-json\/wp\/v2\/docs\/21087\/revisions"}],"wp:attachment":[{"href":"https:\/\/silla.industries\/es\/wp-json\/wp\/v2\/media?parent=21087"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/silla.industries\/es\/wp-json\/wp\/v2\/doc_category?post=21087"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/silla.industries\/es\/wp-json\/wp\/v2\/doc_tag?post=21087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}