{"id":21089,"date":"2025-09-01T16:09:32","date_gmt":"2025-09-01T14:09:32","guid":{"rendered":"https:\/\/silla.industries\/docs\/my-silla-cloud-prism-refresh-offline\/"},"modified":"2025-09-01T16:27:08","modified_gmt":"2025-09-01T14:27:08","password":"","slug":"my-silla-cloud-prism-refresh-offline","status":"publish","type":"docs","link":"https:\/\/silla.industries\/fr\/docs\/my-silla-cloud-prism-refresh-offline\/","title":{"rendered":"Sur MySilla Prism, chaque fois que la page Prism est actualis\u00e9e, elle passe de hors ligne \u00e0 en ligne. Que puis-je v\u00e9rifier ?"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>N&rsquo;utilisez pas <strong>Safari<\/strong>, <strong>Samsung Browser<\/strong> ou d&rsquo;autres navigateurs de fournisseurs (tels que Huawei Browser).<\/li>\n\n\n\n<li>D\u00e9sinstallez la <strong>PWA<\/strong> (si vous l&rsquo;avez install\u00e9e) et videz le cache du navigateur et les cookies du site.<\/li>\n\n\n\n<li>V\u00e9rifiez qu&rsquo;aucune extension n&rsquo;est install\u00e9e sur votre navigateur (comme <strong>AdBlock <\/strong>par exemple).<\/li>\n\n\n\n<li>Connectez-vous en vous connectant \u00e0 un r\u00e9seau <strong>Wi-Fi<\/strong> (certainement plus stable que le r\u00e9seau <strong>GSM<\/strong>) et n&rsquo;utilisez pas le r\u00e9seau de donn\u00e9es du t\u00e9l\u00e9phone.<\/li>\n\n\n\n<li>Il est exact que vous voyez d&rsquo;abord l&rsquo;\u00e9tat \"hors ligne\", puis \"en attente de r\u00e9ception\". Apr\u00e8s quelques secondes (en fonction de la vitesse du signal), vous devriez toujours voir l&rsquo;\u00e9tat \"en ligne\". <\/li>\n\n\n\n<li>Le probl\u00e8me peut \u00eatre d\u00fb \u00e0 l&rsquo;instabilit\u00e9 de votre <strong>ligne Internet<\/strong>.<\/li>\n\n\n\n<li>Sur un PC, vous pouvez essayer d&rsquo;utiliser un navigateur plus l\u00e9ger tel que <strong>Firefox<\/strong>.<\/li>\n\n\n\n<li>Dans le cas d&rsquo;un t\u00e9l\u00e9phone portable, il se peut que de nombreuses <strong>applications <\/strong>install\u00e9es ralentissent le fonctionnement de l&rsquo;appareil.<\/li>\n\n\n\n<li>Cela peut \u00e9galement d\u00e9pendre de la vitesse du <strong>processeur <\/strong>(avez-vous essay\u00e9 de v\u00e9rifier la vitesse de la connexion via <strong>Speed Test<\/strong>?)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Si la page Prism n&rsquo;est plus en ligne apr\u00e8s une actualisation, des v\u00e9rifications peuvent \u00eatre effectu\u00e9es pour r\u00e9soudre le probl\u00e8me.<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"doc_category":[1674],"doc_tag":[1772,1771,1676,563,1686],"class_list":["post-21089","docs","type-docs","status-publish","hentry","doc_category-nuage-my-silla","doc_tag-configuration","doc_tag-faq-fr","doc_tag-my-silla-fr","doc_tag-prism-fr","doc_tag-wi-fi-fr"],"year_month":"2026-04","word_count":184,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"veroweb","author_nicename":"veroweb","author_url":"https:\/\/silla.industries\/fr\/author\/veroweb\/"},"doc_category_info":[{"term_name":"Nuage My.Silla","term_url":"https:\/\/silla.industries\/fr\/docs-category\/nuage-my-silla\/"}],"doc_tag_info":[{"term_name":"Configuration","term_url":"https:\/\/silla.industries\/fr\/docs-tag\/configuration\/"},{"term_name":"Faq","term_url":"https:\/\/silla.industries\/fr\/docs-tag\/faq-fr\/"},{"term_name":"My.Silla","term_url":"https:\/\/silla.industries\/fr\/docs-tag\/my-silla-fr\/"},{"term_name":"Prism","term_url":"https:\/\/silla.industries\/fr\/docs-tag\/prism-fr\/"},{"term_name":"Wi-Fi","term_url":"https:\/\/silla.industries\/fr\/docs-tag\/wi-fi-fr\/"}],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"betterdocs-category-thumb":false,"post-thumbnail":false,"twentytwenty-fullscreen":false,"mailpoet_newsletter_max":false,"menu-26x26":false,"menu-36x36":false,"menu-48x48":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"veroweb","author_link":"https:\/\/silla.industries\/fr\/author\/veroweb\/"},"uagb_comment_info":0,"uagb_excerpt":"Si la page Prism n'est plus en ligne apr\u00e8s une actualisation, des v\u00e9rifications peuvent \u00eatre effectu\u00e9es pour r\u00e9soudre le probl\u00e8me.","knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/silla.industries\/fr\/wp-json\/wp\/v2\/docs\/21089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silla.industries\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/silla.industries\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/silla.industries\/fr\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/silla.industries\/fr\/wp-json\/wp\/v2\/comments?post=21089"}],"version-history":[{"count":0,"href":"https:\/\/silla.industries\/fr\/wp-json\/wp\/v2\/docs\/21089\/revisions"}],"wp:attachment":[{"href":"https:\/\/silla.industries\/fr\/wp-json\/wp\/v2\/media?parent=21089"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/silla.industries\/fr\/wp-json\/wp\/v2\/doc_category?post=21089"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/silla.industries\/fr\/wp-json\/wp\/v2\/doc_tag?post=21089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}