{"id":16563,"date":"2023-09-28T16:38:18","date_gmt":"2023-09-28T14:38:18","guid":{"rendered":"https:\/\/silla.industries\/assistance\/"},"modified":"2025-06-30T21:21:32","modified_gmt":"2025-06-30T19:21:32","slug":"assistance","status":"publish","type":"page","link":"https:\/\/silla.industries\/fr\/assistance\/","title":{"rendered":"Nouvelle demande de service"},"content":{"rendered":"\n<div class=\"wp-block-columns alignfull are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-54150e03 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--subtle-background);border-bottom-width:1px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px\">\n<div class=\"wp-block-column is-vertically-aligned-center tw-mb-4 tw-mt-4 is-layout-flow wp-block-column-is-layout-flow\" style=\"--col-width:35%;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;flex-basis:35%\">\n<div class=\"wp-block-group tw-mt-0 tw-mb-0 is-content-justification-right is-nowrap is-layout-flex wp-container-core-group-is-layout-ff158cd7 wp-block-group-is-layout-flex\" style=\"padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px\">\n<figure class=\"wp-block-image size-large is-resized tw-mb-0 tw-mt-0\"><a href=\"http:\/\/silla.industries\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"301\" src=\"https:\/\/silla.industries\/wp-content\/uploads\/2023\/10\/Silla.industries-logo-RGB-nero-1024x301.png\" alt=\"\" class=\"wp-image-16657\" style=\"width:200px;height:undefinedpx\" srcset=\"https:\/\/silla.industries\/wp-content\/uploads\/2023\/10\/Silla.industries-logo-RGB-nero-1024x301.png 1024w, https:\/\/silla.industries\/wp-content\/uploads\/2023\/10\/Silla.industries-logo-RGB-nero-300x88.png 300w, https:\/\/silla.industries\/wp-content\/uploads\/2023\/10\/Silla.industries-logo-RGB-nero-768x225.png 768w, https:\/\/silla.industries\/wp-content\/uploads\/2023\/10\/Silla.industries-logo-RGB-nero-1536x451.png 1536w, https:\/\/silla.industries\/wp-content\/uploads\/2023\/10\/Silla.industries-logo-RGB-nero-1200x352.png 1200w, https:\/\/silla.industries\/wp-content\/uploads\/2023\/10\/Silla.industries-logo-RGB-nero-1980x581.png 1980w, https:\/\/silla.industries\/wp-content\/uploads\/2023\/10\/Silla.industries-logo-RGB-nero-1320x387.png 1320w, https:\/\/silla.industries\/wp-content\/uploads\/2023\/10\/Silla.industries-logo-RGB-nero-600x176.png 600w, https:\/\/silla.industries\/wp-content\/uploads\/2023\/10\/Silla.industries-logo-RGB-nero.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-e85631e2\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div>\n\n\n\n<p class=\"tw-mb-0 tw-mt-0 has-normal-font-size\"><strong><a style=\"text-decoration:none;color:black;font-size: 16pt;\" href=\"http:\/\/silla.industries\" data-type=\"link\" data-id=\"http:\/\/silla.industries\">Soutien<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"--col-width:40%;flex-basis:40%\">\n<div class=\"wp-block-group is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-fc9f69e7 wp-block-group-is-layout-flex\">\n<p class=\"has-text-color\" style=\"color:#334155\"><a style=\"text-decoration:none;\" href=\"https:\/\/silla.industries\" data-type=\"link\" data-id=\"https:\/\/silla.industries\">Home<\/a><\/p>\n\n\n\n<p class=\"has-text-color\" style=\"color:#334155\"><a style=\"text-decoration:none;\" href=\"https:\/\/silla.industries\/contatti\" data-type=\"link\" data-id=\"https:\/\/silla.industries\/contatti\">Contact<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/silla.industries\/fr\/assistance\/\" data-type=\"link\" data-id=\"https:\/\/silla.industries\/assistenza\">Demande d&rsquo;assistance<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<h1 class=\"wp-block-heading alignwide has-text-align-center\">Nouvelle demande de service<\/h1>\n\n<p>*** NOUS RENCONTRONS DES PROBL\u00c8MES POUR OUVRIR DES TICKETS, VEUILLEZ CONTACTER LE SUPPORT VIA WHATSAPP 339 99 07 755***.<\/p>\n\n<p>Remplissez le formulaire ci-dessous pour demander une assistance. Veuillez d\u00e9crire le probl\u00e8me de la mani\u00e8re la plus d\u00e9taill\u00e9e possible afin de nous permettre de r\u00e9soudre votre demande plus rapidement.<\/p>\n\n<p>Le support technique r\u00e9pond dans les 24 heures ; si vous ne voyez pas d&rsquo;e-mail dans votre bo\u00eete de r\u00e9ception dans ce d\u00e9lai, v\u00e9rifiez votre dossier de courrier ind\u00e9sirable.<\/p>\n<style id=\"wpforms-css-vars-15344\">\n\t\t\t\t#wpforms-15344 {\n\t\t\t\t\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-15344\"><form id=\"wpforms-form-15344\" class=\"wpforms-validate wpforms-form\" data-formid=\"15344\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/fr\/wp-json\/wp\/v2\/pages\/16563?wpforms_form_id=15344\" data-token=\"b6ef885e02168738f349b2c12ebf5e36\" data-token-time=\"1777240211\"><noscript class=\"wpforms-error-noscript\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/div><div class=\"wpforms-field-container\">\t\t<div id=\"wpforms-15344-field_3-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"3\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-15344-field_3\" >probl\u00e8me du probl\u00e8me<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-15344-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-15344-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><fieldset><legend class=\"wpforms-field-label\">Nom <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-15344-field_1\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][1][first]\" aria-errormessage=\"wpforms-15344-field_1-error\" required><label for=\"wpforms-15344-field_1\" class=\"wpforms-field-sublabel after\">Nom<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-15344-field_1-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][1][last]\" aria-errormessage=\"wpforms-15344-field_1-last-error\" required><label for=\"wpforms-15344-field_1-last\" class=\"wpforms-field-sublabel after\">Nom de famille<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-15344-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-15344-field_2\">Courriel <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-15344-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-15344-field_2-error\" required><\/div><div id=\"wpforms-15344-field_6-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-15344-field_6\">T\u00e9l\u00e9phone <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-15344-field_6\" class=\"wpforms-field-small wpforms-field-required\" data-rule-int-phone-field=\"true\" name=\"wpforms[fields][6]\" aria-label=\"T\u00e9l\u00e9phone\" aria-errormessage=\"wpforms-15344-field_6-error\" required><\/div><div id=\"wpforms-15344-field_8-container\" class=\"wpforms-field wpforms-field-radio notvisible wpforms-list-inline wpforms-conditional-trigger\" data-field-id=\"8\"><fieldset><legend class=\"wpforms-field-label\">Type de demande<\/legend><ul id=\"wpforms-15344-field_8\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-15344-field_8_1\" name=\"wpforms[fields][8]\" value=\"Soutien\" aria-errormessage=\"wpforms-15344-field_8_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-15344-field_8_1\">Soutien<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-15344-field_8_2\" name=\"wpforms[fields][8]\" value=\"Probl\u00e8me\" aria-errormessage=\"wpforms-15344-field_8_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-15344-field_8_2\">Probl\u00e8me<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-15344-field_12-container\" class=\"wpforms-field wpforms-field-radio notvisible wpforms-list-inline wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"12\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">Pourquoi avez-vous besoin d&#039;aide ?<\/legend><ul id=\"wpforms-15344-field_12\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-15344-field_12_1\" name=\"wpforms[fields][12]\" value=\"Installation\" aria-errormessage=\"wpforms-15344-field_12_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-15344-field_12_1\">Installation<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-15344-field_12_2\" name=\"wpforms[fields][12]\" value=\"Configuration\" aria-errormessage=\"wpforms-15344-field_12_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-15344-field_12_2\">Configuration<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-15344-field_12_3\" name=\"wpforms[fields][12]\" value=\"Plus d&#039;informations\" aria-errormessage=\"wpforms-15344-field_12_3-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-15344-field_12_3\">Plus d'informations<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-15344-field_9-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-15344-field_9\">Num\u00e9ro de s\u00e9rie du prisme <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-15344-field_9\" class=\"wpforms-field-small wpforms-field-required wpforms-masked-input\" data-rule-inputmask-incomplete=\"1\" data-inputmask-mask=\"A99999\" name=\"wpforms[fields][9]\" placeholder=\"par exemple A12345\" aria-errormessage=\"wpforms-15344-field_9-error\" aria-describedby=\"wpforms-15344-field_9-description\" required><div id=\"wpforms-15344-field_9-description\" class=\"wpforms-field-description\">Le num\u00e9ro de s\u00e9rie du Prism est indiqu\u00e9 sur l'\u00e9tiquette situ\u00e9e \u00e0 l'ext\u00e9rieur du produit. Cette information nous permet de r\u00e9soudre le probl\u00e8me plus rapidement. N.B. : en cas de regroupement, veuillez sp\u00e9cifier le num\u00e9ro de s\u00e9rie du Prism primaire.  <\/div><\/div><div id=\"wpforms-15344-field_20-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"20\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-15344-field_20\">Quel type de probl\u00e8me rencontrez-vous ?<\/label><select id=\"wpforms-15344-field_20\" class=\"wpforms-field-medium\" name=\"wpforms[fields][20]\"><option value=\"Connexion\"  class=\"choice-1 depth-1\"  >Connexion<\/option><option value=\"\u00c9quilibre\"  class=\"choice-2 depth-1\"  >\u00c9quilibre<\/option><option value=\"Recharge\"  class=\"choice-3 depth-1\"  >Recharge<\/option><option value=\"Voitures\"  class=\"choice-4 depth-1\"  >Voitures<\/option><option value=\"Mon Silla\"  class=\"choice-5 depth-1\"  >Mon Silla<\/option><option value=\"OCPP\"  class=\"choice-6 depth-1\"  >OCPP<\/option><option value=\"Powerwall Tesla Gateway 2\"  class=\"choice-7 depth-1\"  >Powerwall Tesla Gateway 2<\/option><option value=\"Arera\"  class=\"choice-8 depth-1\"  >Arera<\/option><option value=\"Carte\"  class=\"choice-9 depth-1\"  >Carte<\/option><option value=\"Ho.Re.Ca.\"  class=\"choice-10 depth-1\"  >Ho.Re.Ca.<\/option><option value=\"R\u00e9cup\u00e9ration des donn\u00e9es d&#039;identification\"  class=\"choice-11 depth-1\"  >R\u00e9cup\u00e9ration des donn\u00e9es d'identification<\/option><option value=\"Plus d&#039;informations\"  class=\"choice-12 depth-1\"  >Plus d'informations<\/option><\/select><\/div><div id=\"wpforms-15344-field_21-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-field-select-style-classic\" data-field-id=\"21\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-15344-field_21\">D\u00e9tail du probl\u00e8me de connexion<\/label><select id=\"wpforms-15344-field_21\" class=\"wpforms-field-medium\" name=\"wpforms[fields][21]\"><option value=\"Connexion instable\"  class=\"choice-1 depth-1\"  >Connexion instable<\/option><option value=\"Connexion au r\u00e9p\u00e9teur\"  class=\"choice-2 depth-1\"  >Connexion au r\u00e9p\u00e9teur<\/option><option value=\"Prisme hors ligne\"  class=\"choice-3 depth-1\"  >Prisme hors ligne<\/option><option value=\"Prisme AP non visible\"  class=\"choice-4 depth-1\"  >Prisme AP non visible<\/option><\/select><\/div><div id=\"wpforms-15344-field_22-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-field-select-style-classic\" data-field-id=\"22\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-15344-field_22\">D\u00e9tail du probl\u00e8me d&#039;\u00e9quilibrage<\/label><select id=\"wpforms-15344-field_22\" class=\"wpforms-field-medium\" name=\"wpforms[fields][22]\"><option value=\"Le raccordement au r\u00e9seau dans le domaine de l&#039;\u00e9nergie solaire\"  class=\"choice-1 depth-1\"  >Le raccordement au r\u00e9seau dans le domaine de l'\u00e9nergie solaire<\/option><option value=\"Chargement dans &quot;Attente\"  class=\"choice-2 depth-1\"  >Chargement dans \"Attente<\/option><option value=\"Chargement en &quot;Attente de l&#039;alimentation\"  class=\"choice-3 depth-1\"  >Chargement en \"Attente de l'alimentation<\/option><option value=\"Contre-d\u00e9tachement\"  class=\"choice-4 depth-1\"  >Contre-d\u00e9tachement<\/option><option value=\"Courant de charge limit\u00e9\"  class=\"choice-13 depth-1\"  >Courant de charge limit\u00e9<\/option><option value=\"Chute de tension\"  class=\"choice-14 depth-1\"  >Chute de tension<\/option><\/select><\/div><div id=\"wpforms-15344-field_23-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-field-select-style-classic\" data-field-id=\"23\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-15344-field_23\">D\u00e9tail du probl\u00e8me avec My Silla<\/label><select id=\"wpforms-15344-field_23\" class=\"wpforms-field-medium\" name=\"wpforms[fields][23]\"><option value=\"Nuit\"  class=\"choice-1 depth-1\"  >Nuit<\/option><option value=\"Rapport de rechargement\"  class=\"choice-2 depth-1\"  >Rapport de rechargement<\/option><\/select><\/div><div id=\"wpforms-15344-field_18-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-field-select-style-classic\" data-field-id=\"18\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-15344-field_18\">Mod\u00e8le<\/label><select id=\"wpforms-15344-field_18\" class=\"wpforms-field-medium\" name=\"wpforms[fields][18]\"><option value=\"Audi\"  class=\"choice-1 depth-1\"  >Audi<\/option><option value=\"Dacia\"  class=\"choice-2 depth-1\"  >Dacia<\/option><option value=\"Citro\u00ebn\"  class=\"choice-3 depth-1\"  >Citro\u00ebn<\/option><option value=\"Fiat\"  class=\"choice-4 depth-1\"  >Fiat<\/option><option value=\"Hyundai\"  class=\"choice-8 depth-1\"  >Hyundai<\/option><option value=\"Kia\"  class=\"choice-10 depth-1\"  >Kia<\/option><option value=\"Mercedes\"  class=\"choice-5 depth-1\"  >Mercedes<\/option><option value=\"Nissan\"  class=\"choice-6 depth-1\"  >Nissan<\/option><option value=\"Opel\"  class=\"choice-7 depth-1\"  >Opel<\/option><option value=\"Peugeot\"  class=\"choice-9 depth-1\"  >Peugeot<\/option><option value=\"Tesla\"  class=\"choice-11 depth-1\"  >Tesla<\/option><option value=\"Volkwagen\"  class=\"choice-12 depth-1\"  >Volkwagen<\/option><\/select><\/div><div id=\"wpforms-15344-field_10-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"10\"><fieldset><legend class=\"wpforms-field-label\">Je suis un... <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-15344-field_10\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-15344-field_10_1\" name=\"wpforms[fields][10]\" value=\"Installateur\" aria-errormessage=\"wpforms-15344-field_10_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-15344-field_10_1\">Installateur<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-15344-field_10_2\" name=\"wpforms[fields][10]\" value=\"Utilisateur\" aria-errormessage=\"wpforms-15344-field_10_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-15344-field_10_2\">Utilisateur<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-15344-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-15344-field_7\">Objet <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-15344-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" aria-errormessage=\"wpforms-15344-field_7-error\" required><\/div><div id=\"wpforms-15344-field_4-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-15344-field_4\">Description <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-15344-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-15344-field_4-error\" required><\/textarea><\/div><div id=\"wpforms-15344-field_11-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-15344-field_11\">T\u00e9l\u00e9charger le fichier<\/label><div\n\t\tclass=\"wpforms-uploader 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Remplissez le formulaire ci-dessous pour demander une assistance. Veuillez d\u00e9crire le probl\u00e8me de la mani\u00e8re la plus d\u00e9taill\u00e9e possible afin de nous permettre de r\u00e9soudre votre demande plus rapidement. 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