The following document contains the terms and conditions governing the use of the website (https://silla.industries/ hereinafter the “Site”) and the purchase of products offered through the Site (hereinafter the “Terms”).
Please review these Terms, the Cookies Policy, and our Privacy Policy carefully before using this website.
1. DEFINITIONS
In the following Conditions, for
- “Customer” means the natural or legal person who purchases Products through the Site;
- “Site” shall mean the website-as identified above-used to provide the Products.
- “Product(s)” means all products related to electric car charging and, in any case, all products sold by Silla S.r.l. on the Site pursuant to these Terms;
- “Silla” means Silla S.r.l. (P.IVA: 04439570278), a limited liability company, headquartered in 35127 – Padua (Italy), Via della Meccanica 2/A.
- “Platform“: means the my.silla.cloud site through which Silla offers additional services, related to the functionality of the Products (such as, for example, remote monitoring, optimization of the charging process, management of collections from the sale to third parties of electricity used for the charging process)
2. OBJECT OF THE CONTRACT
2.1. These Terms shall govern and be deemed to be included in any contract entered into by Silla, for the purchase and delivery of Products marketed by Silla.
2.2. These Terms govern, as well, your use of the Site.
2.3. Silla reserves the right to change the Terms at any time without prior notice. Such changes, however, may not be applied to purchase orders submitted by the buyer to be accepted by Silla before the same changes have been posted on the Site.
2.4. These Conditions do not apply to services and activities related to the sale of the Product/Products. Therefore, installation, maintenance and/or other Services related to the Product purchased by the Customer are not governed by these Terms.
3. ACCEPTANCE
3.1. Customer’s order of Products or Services from Silla constitutes acceptance of these Terms as if these Terms had been updated as of the date of such order.
3.2. Before proceeding with any order, the buyer must accept the Conditions by checking the box “I accept the General Terms and Conditions of Purchase,” which appears during the online purchase process. Without express acceptance of the Conditions, you will not be allowed to complete the purchase process. With the acceptance of the Conditions and, therefore, with the issuance of the purchase order, the buyer will agree to receive all communications pertaining to the fulfillment of the order, at the e-mail address provided at the time of registration.
3.2. You must be 18 years of age or older to purchase the Products.
4. CUSTOMER ACCOUNT CREATION
4.1. In order to purchase Products, the Customer-user must register on the Site and create his/her own personal account (the “Account”).
4.2. The registration process will take place directly through a special form to which the Customer will be referred at the time of purchase. Only Customers are allowed to create an Account. During this process, the Customer will be required to provide certain information necessary to conclude the purchase of products. The Customer’s username will correspond to the e-mail address provided during the registration process, while, the Customer will be asked to choose the password.
4.3. The Customer-User agrees to provide accurate, current and complete information during the registration process and is solely responsible for safeguarding his/her password. The Customer-User shall not share his/her password with any other person. The Customer-User will be responsible for the activities performed in his/her Account and must notify Silla immediately in case of unauthorized access to his/her account.
5. PRICE
5.1. The prices of the Products are as stated on the Site. Silla reserves the right at any time and at its discretion to change prices.
5.2. VAT and any other taxes payable by the Customer are already included in the price of the Products.
7. DELIVERY
7.1. Delivery is always free, whether one or more products, throughout the country.
7.2. The purchased Product will be delivered on the date chosen by the consumer at the time of the order; if no date is selected or cannot be selected at the time of the order, the delivery date will be the date agreed upon with the carrier, who will contact the Customer subsequent to the order confirmation by appropriate email or telephone contact.
7.3. However, delivery will be made no later than 30 (thirty) days from the date of receipt of the order.
In the case of multiple products within the same order, Silla may, at its discretion, make multiple partial deliveries, without burdening the Buyer with any additional costs beyond those that may be provided in the order confirmation.
7.4. Buyers will be able to track the shipping status of their order by logging on to the carrier link provided in the shipping confirmation e-mail.
8. METHOD OF PAYMENT
8.1. The payment of the price will be made by the Customer in full after the purchase confirmation.
8.2. Payment may be made by Bank Transfer, credit card or via PayPal. Said payment will be processed through Stripe or PayPal’s security protocols: the credit card details are in fact transferred, via a secure encrypted connection with SSL protocol to Stripe or PayPal for authorization and charging.
8.3. If the issuing entities do not authorize payment, it will not be possible to proceed with the conclusion of the order. In this case, appropriate notice will be given to the Customer.
8.5. The issuance of the invoice to the e-mail indicated by the Customer will take place after verification of the actual collection of payment.
8.6. The information that will be transmitted for the purpose of network payment will be handled by the provider in accordance with the law.
9. WITHDRAWAL AND REFUND
9.1. The Customer shall inspect the purchased Product immediately upon receipt. The Customer will have a period of fourteen (14) natural days, elapsed after the actual receipt, to exercise the so-called right of repentance and provide for the return of the Products, without the need to justify the reasons for the waiver. After verifying that the Product of which the User has requested the return is in perfect condition, Silla will make the refund using the same payment method used for its purchase. Of the total amount, the following amounts will be deducted: (i) shipping costs and (ii) labor costs of the qualified installer who picked up the Device, if the pickup was made in this manner. The above amount shall not exceed twenty percent (20%) of the sales price. In the event that the User has purchased the product at a distributor other than SILLA, the User shall contact said distributor to handle the return, replacement, and refund.
9.2. In the event of replacement of some Product purchased directly from SILLA, at the initiative of the same Customer, SILLA will order the replacement and shipment of the new Product within a maximum time of fourteen (14) calendar days, elapsed from the date of receipt of the Product delivered by the Customer for its return. The shipment of the new Product will be made through the transportation service used in the initial purchase. In the event that the new Product has a higher price than the one initially purchased, the Customer shall pay the difference through the means of payment indicated by SILLA’s customer service. In the event that the new Product has a lower price, SILLA will refund the difference through the means of payment used in the initial purchase, within a maximum period of fourteen (14) natural days elapsed from the date of receipt of the product to be replaced. In the event that the User has purchased the Product from a distributor other than SILLA, the User shall contact the said distributor to handle the return, replacement and refund.
9.3. Product exchanges, returns and replacements must be requested by the Customer, who must contact SILLA’s support service in writing, via the dedicated SILLA Support platform. In the event that the User has purchased the Product from a distributor/vendor other than SILLA, he/she should contact said distributor/vendor for return, exchange and refund handling.
9.4. Exchanges, returns and replacements of Products will be made through the freight services contracted by SILLA, used for the initial shipment made to the Customer. SILLA will not be responsible for any loss, theft, damage and/or deterioration that may occur in the Products in the event that the Customer contracts a freight service other than that contracted by SILLA. Furthermore, in these cases SILLA reserves the option not to make a refund of the price of the product or the return of the Product whose replacement has been requested. In the event that you purchased the product from a distributor/seller other than SILLA, you should contact said distributor/seller to handle the return, replacement, and refund.
9.5. The Customer must return the Products in perfect condition, totally new and without use, and in its original packaging. SILLA reserves the right not to allow the return or replacement of the Product if these return conditions have not been observed. If any Product has been used or put into operation, is damaged or has been resold, the Customer may not claim a refund of the purchase price.
9.6. Only in the case of Products purchased directly from SILLA, where SILLA deems that the Product is not suitable for its return, according to the above conditions, SILLA will refund to the Customer the amount of the purchase within a maximum time of fourteen (14) calendar days by virtue of its right of revocation, elapsed from the date of receipt of the return request communicated by the Customer. The refund will be made in the same mode of payment used by the User in the purchase of the Product directly to SILLA. From the refund amount will be deducted, if any, the amounts relating to return shipping costs and, if applicable, the labor costs provided for in clause 5.5.3.
9.7. Only for those Products purchased directly from SILLA, where in addition to the Device its installation has been contracted with SILLA, and only in the event of requesting the return or replacement of the Product because it is defective, the costs of these formalities will be free of charge to the Customer. In the event of replacement, SILLA will deliver a replaced and equally guaranteed Product. Replacement does not imply an extension of the two-year warranty period which, in any case, will be counted from the date of the actual purchase of the initial Product.
9.8. By way of example only, SILLA will not accept the return or replacement of the product in the following cases:
- For damages and defects produced as a result of unsuitable use of the Product
- For damage and defects caused by exposing the product to environmental conditions unsuitable for use.
- For damage and defects caused by improper installation done by installers who have not been expressly licensed by SILLA.
- For damage produced by vandalism, inclement weather or derived from the User’s own power grid.
10. LIABILITY, WARRANTIES AND WARNINGS
10.1. Every product sold by Silla is covered by the legal warranty on consumer goods, which covers conformity defects that occur within 2 years from the date of delivery of the good. The legal warranty protects the good from its conformity defects with respect to the contract of sale.
10.2. The Legal Warranty is reserved for consumers. It, therefore, applies only to Customers who have made the purchase on the Site for purposes unrelated to any entrepreneurial, commercial, artisan or professional activity carried out. To those who have purchased on the Site and who do not have the quality of consumers will be applied the warranties for defects in the thing sold, the warranty for defects in promised and essential qualities and the other warranties provided for by the Civil Code with the relative terms, forfeitures and limitations.
10.3. Silla shall be liable to Customer for any lack of conformity that exists at the time of delivery of the Product and that becomes apparent within two years of such delivery. The conformity defect must be reported to Silla at the addresses indicated in Art. 16. Unless proven otherwise, defects of conformity arising within one year after delivery of the Product shall be presumed to have existed on that date, unless such presumption is inconsistent with the nature of the Product or the nature of the defect of conformity. From the thirteenth month after delivery of the Product, on the other hand, the burden will be on the consumer to prove that the lack of conformity already existed when the Product was delivered.
To be eligible for the Legal Warranty, the Customer must then first provide proof of the date of purchase and delivery of the goods.
10.4. In the event of a lack of conformity duly reported within the terms, the Customer shall be entitled in the first instance, to a free replacement of the goods, unless the remedy requested is objectively impossible or excessively onerous with respect to which case the termination of the contract will operate. In case of termination of the contract, Silla will return to the user the total amount paid by the Customer.
10.5. The Parties expressly agree that access and services to the Platform is provided on an “as is” basis and that any malfunctioning of the Platform will not entitle them to claim damages or the return of Products.
11. ADDITIONAL WARRANTY
11.1. Silla allows you to purchase an extended warranty-rather than the statutory 24-month warranty-for an additional period of 12 to 36 months.
11.2. The additional warranty covers the repair or replacement of the Product that has defects in workmanship or materials within the warranty period and within the limits described below. If a part becomes unavailable (e.g., particular color variation) Silla will replace it with a functional replacement part that is suitable to restore the conformity of the good.
11.3. The Products are designed and built to provide consistently high performance. If a Product is used in the manner intended by the user manual and fails within the warranty period, Silla will repair or replace it.
11.4. This guarantee does not operate in the cases of:
- Damage resulting from use not in accordance with the operation manual;
- Damage caused by failure to properly maintain the Product;
- Damage from external sources, such as transit, weather conditions, power outages or power surges.
Faults caused by:
- Negligent use, misuse, or carelessness in the use of the Product;
- Use of the Product for purposes other than normal use brought to the Customer’s attention.
- Use of parts not assembled or installed according to Silla’s instructions.
- Use of parts and accessories that are not original Silla parts.
- Faulty assembly or installation due to causes beyond Silla’s control.
- Repairs or modifications made by parties other than Silla or its authorized agents.
12. SOFTWARE RIGHTS, DOCUMENTATION AND INTELLECTUAL PROPERTY
12.1. With respect to any (embedded) software or other application provided to the Customer, the Customer shall not, and shall not permit any third party to: (i) copy, reproduce, distribute, modify, adapt, alter, translate or create derivative works therefrom; (ii) assign, sublicense, lease, pledge, transfer, disclose or otherwise make available in any other manner such software or such other works; (iii) merge or incorporate such software with or into any other software; or (iv) reassemble, decompile, disassemble, or otherwise attempt to trace the source code or algorithmic nature of such software, or to reverse engineer, decrypt, or neutralize any security measures of the software or remove or circumvent the protection thereof, without Silla’s permission, except as expressly permitted by applicable law; (v) take any action with respect to the software in a form that would require the same or any derivative work thereof to be licensed on Open Source Terms.
12.2. The Products incorporate the implementation of technical Know-how of which Silla is the exclusive owner. Any activity, aimed at copying, reproducing, altering or distributing the Products is therefore prohibited.
13. MAJOR FORCE.
13.1. Silla will make all necessary efforts to maintain compliance with its obligations. However, Silla cannot be held responsible for delays or non-delivery caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, acts of terrorism, natural disasters, and any other event that makes the production, transportation, or delivery of products impractical.
13.2. In the event of delays in the delivery of products for the reasons mentioned in 13.1 above, Silla will ensure compliance with its obligations as soon as possible
14. APPLICABLE LAW
14.1. These Terms and Conditions shall be governed by, construed and enforced in accordance with Italian law.
15. COMPETENCE
15.1. All disputes arising from the application of these General Terms and Conditions of Sale, including the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Court of Padua.
16. CONTACT INFORMATION
16.1. The Customer may contact the Silla at any time at the following addresses:
- Address: Via dell’Artigianato 9 – 35127 Padova (PD) Italy
- E-mail: info@silla.industries
- Chat: https://silla.industries
