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On the MySilla Prism every time the Prism page is refreshed it goes from offline to online. What can I verify?

  • Do not use Safari, Samsung Browser or other vendor browsers (such as Huawei Browser).
  • Uninstall PWA (if you have it installed) and clear the cache from your browser and site cookies.
  • Check that there are no extensions installed on your browser (such as AdBlock for example).
  • Log in by connecting to a Wi-Fi (certainly more stable than the GSM network) and do not use the phone’s data network.
  • It is correct that you initially see the status “offline” and then “waiting for reception.” After a few seconds (depending on signal speed) you should still see the “online” status.
  • The problem may be due to the instability of your Internet line.
  • From a PC you could try using a lighter browser such as Firefox.
  • From mobile it could be that there are many applications installed that go to slow down the operation of the device.
  • It could also depend on the speed of the processor (have you tried checking the speed of the connection via Speed Test?).