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Why can’t I view the session report on MySilla?

To view the session report on My.Silla.Cloud check the software version and serial number of your Prism:

  • Prism with software versions from 2 inclusive onward.
  • Prisms with serials beginning with A, not the CORE (which begin with 0).
  • For COREs , we need to enable this functionality with an appropriate flag.