Warranty Extension
12/24/36-month warranty extension:
- Extends the warranty terms set out in our terms of sale by 12, 24, or 36 months
- The warranty can be extended by up to 36 additional months on top of the standard 24 months, reaching a maximum of 60 months
- Can only be combined with Prism Basic and Prism Solar (in its various variants); it doesn’t apply to other products
- Valid for a single Prism or Homer unit and must be purchased at the same time as the Prism / Homer itself; it cannot be purchased at a later time
Price range: €60,00 through €150,00 VAT included
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Protect your investment beyond the first 2 years. Up to 5 years of total coverage.
All Silla products are covered by a 2-year legal warranty. With the Warranty Extension, you can extend this coverage by an additional 12, 24, or 36 months, reaching up to 5 years of total protection on your wallbox.
A wallbox is a long-lasting installation that works every day, often outdoors, under all kinds of conditions. Having extended coverage means not having to face unexpected repair or replacement costs during a period when EV technology is still evolving rapidly.
What the extension covers: Coverage is the same as the standard warranty — repair or replacement of the product in the event of manufacturing or material defects, under the same exclusion conditions set out in the terms of sale (it doesn’t cover damage from improper use, non-compliant installation, or external events).
Please note: it must be purchased together with the wallbox. The warranty extension is only valid if purchased at the same time as a Prism range product (any variant) or Homer, in the same order. It cannot be purchased at a later time.
Compatibility: with the Prism range (all variants) and Homer. Not applicable to Silla accessories.
Technical data
| Feature | Value |
|---|---|
| Available extension duration | 12 months / 24 months / 36 months |
| Total warranty (legal + extension) | From 36 months (2+1) to 60 months (2+3) |
| Compatible products | Prism Basic, Prism Solar (Single-phase, Three-phase, Twin Single-phase, Twin Three-phase) |
| Validity per product | 1 single wallbox per extension purchased |
| Purchase | Only at the same time as purchasing the wallbox, not separately |
| What it covers | Manufacturing and material defects |
| What it doesn’t cover | Damage from improper use, non-compliant installation, external events (see terms of sale) |
Full terms of sale: https://silla.industries/condizioni-di-vendita/
FAQ
Can I purchase the warranty extension after I’ve already bought the wallbox?
No. The warranty extension must be purchased in the same order as the wallbox. It cannot be added at a later time. If you’re purchasing Prism Basic or Prism Solar, now is the right time to consider it.
Does it apply to all Prism models?
Yes, to all variants of Prism and Homer. It is not applicable to Silla accessories.
If I buy two wallboxes, do I need to buy two extensions?
Yes. Each extension is valid for a single wallbox. If you buy two Prism Solar units, you’ll need to purchase two warranty extensions to cover both.
What happens if my wallbox breaks down during the extension period?
Same procedure as the standard warranty: open a request via Silla Support (https://silla.industries/centro-assistenza/), describe the problem, and attach proof of purchase. Silla will assess whether the defect falls within the coverage and will proceed with repair or replacement.
Does the extension also cover damage caused by lightning or power surges?
No. Like the standard legal warranty, the extension doesn’t cover damage caused by external sources such as power surges, lightning, vandalism, or extreme weather conditions. It only covers manufacturing and material defects.
How to...
How to activate the warranty extension
The warranty extension doesn’t require any manual activation on your part after purchase. Silla automatically registers the extended coverage upon receipt of the order.
What to keep:
- The order confirmation received by email at the time of purchase: this is proof of the extension purchased.
- The purchase invoice: it may be requested in the event of a warranty claim.
How to request warranty assistance (standard or extended):
- Go to https://silla.industries/centro-assistenza/
- Open a new support request describing the problem encountered.
- Attach proof of purchase and photos or videos of the malfunction, if available.
- The Silla team will respond within the timeframe indicated on the support portal.
Shipping, Payment & Returns
Delivery
Shipping is always free throughout the national Italian territory for orders over €50.
Once your order is confirmed, the courier will contact you to arrange the delivery date and time slot. Delivery takes place within 30 days of receiving the order.
You can track your shipment at any time via the link you receive by email when the order is shipped.
International shipping: We can also ship outside Italy. Times and costs vary depending on the destination. Contact us before placing your order: vendite@silla.industries
Payment methods
You can pay with:
- Credit or debit card, securely processed via Stripe with SSL protocol
- PayPal
- Bank transfer
The invoice is issued via email after payment verification.
Warranty
All Silla products are covered by a 2-year legal warranty starting from the delivery date. The warranty covers non-conformity defects with respect to the sales contract.
You can purchase a warranty extension of an additional 12, 24, or 36 months directly from the website.
For technical support: https://silla.industries/centro-assistenza/
Right of withdrawal
You have 14 days from receipt of the product to exercise your right of withdrawal, without having to provide any reason. The product must be returned intact, uninstalled, and in its original packaging.
Return shipping costs and, if applicable, the cost of collection by a qualified installer (maximum 20% of the sale price) may be deducted from the refund.
To start a return, open a request via Silla Support: https://supporto.silla.industries/recesso-commerciale
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